Dhokla Chats

Asha Sweet Center By UrbanPiper

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<h2 style="font-size: 42px; color: #8b1e24; margin-bottom: 10px;">The Story</h2>
<p style="text-transform: uppercase; letter-spacing: 3px; color: #888; margin-bottom: 25px;">Behind the sweets you love</p>
<p style="font-size: 16px; line-height: 1.9; color: #555;">Asha Sweet Center, formerly known as the Malleshwaram Sweet Moat Stall, was founded by the Late Sri Kantha Prasadji Garg in the year 1951. Being a good natured and generous man, he loved to spread joy and happiness wherever he went, which he continues to spread even to this day with Asha Sweet Center spread across the city. Sri Kanthaprasadji's vision was to take his establishment to greater heights, his son Mr. Narendra Kumar Garg joined the business with the same zeal, it was he who renamed the establishment as Asha Sweet Center in the year 1971.</p>
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<h2 style="font-size: 42px; color: #8b1e24; margin-bottom: 10px;">Who We Are?</h2>
<p style="text-transform: uppercase; letter-spacing: 3px; color: #888; margin-bottom: 25px;">THE HIGH STRESS FAVOURITE</p>
<p style="font-size: 16px; line-height: 1.9; color: #555;">Even today our highly experienced chefs work tirelessly to cater to the minute and specific needs of our customers, making us one of the leading sweet destinations in Bangalore. With a wide range of Indian sweets, North Indian sweets, Bengali sweets, Milk Kova sweets, Dry Fruit sweets, savouries, snacks and sugar-free sweets, we continue to grow while maintaining premium quality at competitive prices.</p>
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About Us

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<h1 class="main-page-title page-title h0 scroll-trigger animate--fade-in" style="font-size: 42px; font-weight: bold; line-height: 1.2; margin: 0 0 32px; color: #222;">Frequently Asked Questions (FAQs)</h1>
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<ol>
<li><strong> What is Hyperlocal Delivery?</strong></li>
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<p><span style="font-weight: 400;">Hyperlocal Delivery allows you to enjoy fresh Asha Sweet Center sweets, snacks, meals, bakery products, and beverages delivered to your doorstep within a limited radius from your nearest outlet.</span></p>
<ol start="2">
<li><strong> How can I place an order?</strong></li>
</ol>
<p><span style="font-weight: 400;">You can order through our official website, mobile application, WhatsApp, or telephone.</span></p>
<ol start="3">
<li><strong> What are your delivery hours?</strong></li>
</ol>
<p><span style="font-weight: 400;">Most outlets accept orders between 9:00 AM &ndash; 10:00 PM. Exact timings may vary by outlet. Please check during checkout.</span></p>
<ol start="4">
<li><strong> What is the estimated delivery time?</strong></li>
</ol>
<p><span style="font-weight: 400;">Most orders are delivered within 30&ndash;45 minutes, depending on distance, traffic, weather, and order volume. Festive seasons and weekends may take slightly longer.</span></p>
<ol start="5">
<li><strong> Is there a minimum order value?</strong></li>
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<p><span style="font-weight: 400;">Minimum order value (if applicable) will be displayed during checkout and may vary by location and promotions.</span></p>
<ol start="6">
<li><strong> Do you charge a delivery fee?</strong></li>
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<p><span style="font-weight: 400;">Yes. Delivery charges depend on distance, order value, and ongoing offers. The exact amount is shown before payment.</span></p>
<ol start="7">
<li><strong> Which areas do you deliver to?</strong></li>
</ol>
<p><span style="font-weight: 400;">We deliver within a designated radius of our participating outlets. Enter your PIN code or location during checkout to check availability.</span></p>
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<li><strong> Can I schedule my order for a later time?</strong></li>
</ol>
<p><span style="font-weight: 400;">Yes. You can schedule orders in advance, subject to outlet availability.</span></p>
<ol start="9">
<li><strong> Can I place bulk or corporate orders?</strong></li>
</ol>
<p><span style="font-weight: 400;">Yes. We accept bulk and corporate orders for office meetings, festivals, weddings, birthdays, and other occasions. We recommend placing requests at least 48 hours in advance.</span></p>
<ol start="10">
<li><strong> Do you offer Cash on Delivery (COD)?</strong></li>
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<p><span style="font-weight: 400;">No. All hyperlocal orders must be prepaid using UPI, Credit/Debit Cards, Net Banking, or Digital Wallets.</span></p>
<ol start="11">
<li><strong> Can I modify or cancel my order?</strong></li>
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<p><span style="font-weight: 400;">Orders once placed cannot be cancelled or modified/changed.</span></p>
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<li><strong> What should I do if I receive the wrong item?</strong></li>
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<p><span style="font-weight: 400;">Please contact Customer Support immediately with your Order ID and photographs of the received items. We will review and resolve the issue.</span></p>
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<li><strong> What if my order is delayed?</strong></li>
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<p><span style="font-weight: 400;">We strive to deliver on time. Delays may occasionally occur due to traffic, weather, or high order volume. We will keep you informed whenever possible.</span></p>
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<li><strong> How do I know my order has been confirmed?</strong></li>
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<p><span style="font-weight: 400;">You will receive an order confirmation via SMS/WhatsApp and/or email, along with status updates until delivery.</span></p>
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<li><strong> Are your products prepared fresh?</strong></li>
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<p><span style="font-weight: 400;">Yes. All sweets, savouries, bakery products, snacks, and meals are prepared fresh daily using premium ingredients.</span></p>
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<li><strong> Can I order festive gift boxes online?</strong></li>
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<p><span style="font-weight: 400;">Yes. Festive hampers and gift boxes can be ordered online, subject to seasonal availability.</span></p>
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<li><strong> Do you deliver cakes?</strong></li>
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<p><span style="font-weight: 400;">Yes. Selected outlets offer cakes.</span></p>
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<li><strong> What if I am unavailable at the time of delivery?</strong></li>
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<p><span style="font-weight: 400;">Our delivery partner will attempt to contact you. If delivery cannot be completed due to unavailability, re-delivery may not be possible for fresh food items.</span></p>
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<li><strong> How can I share feedback?</strong></li>
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<p><span style="font-weight: 400;">You can share feedback through our website Contact page, Customer Care, email, Google Reviews, or our official social media channels.</span></p>
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<li><strong> How can I contact Customer Support?</strong></li>
</ol>
<p><span style="font-weight: 400;">Email: sales@ashasweetcenter.com</span></p>
<p><span style="font-weight: 400;">Customer Care: +91 87925 28066</span></p>
<p><span style="font-weight: 400;">Support Hours: 10:00 AM &ndash; 6:00 PM (Monday to Saturday, except national holidays)</span></p>
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<h1 class="main-page-title page-title h0 scroll-trigger animate--fade-in" style="font-size: 42px; font-weight: bold; line-height: 1.2; margin: 0 0 32px; color: #222;">Terms and conditions</h1>
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<p><span style="font-weight: 400;">Welcome to Asha Sweet Center (&ldquo;Asha&rdquo;, &ldquo;we&rdquo;, &ldquo;our&rdquo;, or &ldquo;us&rdquo;). These Terms &amp; Conditions govern the use of our website, mobile ordering platform, WhatsApp ordering, and hyperlocal delivery services within Bengaluru.</span></p>
<p><span style="font-weight: 400;">By placing an order with Asha Sweet Center through our website, mobile application, WhatsApp, telephone, or any third-party delivery platform, you acknowledge that you have read, understood, and agree to these Terms &amp; Conditions.</span></p>
<h2><strong>1. About Asha Sweet Center</strong></h2>
<p><span style="font-weight: 400;">Asha Sweet Center is committed to delivering freshly prepared sweets, savouries, snacks, bakery products, meals, beverages, gift hampers, and festive products through our stores and hyperlocal delivery network across Bengaluru.</span></p>
<h2><strong>2. Acceptance of Terms</strong></h2>
<p><span style="font-weight: 400;">By accessing our website or placing an order, you confirm that:</span></p>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">You are legally eligible to enter into a binding contract.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">All information provided by you is accurate.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">You agree to comply with these Terms &amp; Conditions.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">You accept our Privacy Policy and Return &amp; Refund Policy.</span></li>
</ul>
<h2><strong>3. Electronic Communication</strong></h2>
<p><span style="font-weight: 400;">When you place an order, create an account, or contact us via email, SMS, WhatsApp, or any digital platform, you consent to receive communications electronically. These may include order confirmations, delivery updates, OTP verification, promotional offers, festival campaigns, loyalty programme communication, and customer support messages. Such communications satisfy any legal requirement for written communication.</span></p>
<h2><strong>4. Intellectual Property &amp; Trademarks</strong></h2>
<p><span style="font-weight: 400;">All content on the Asha Sweet Center website, mobile platforms, social media channels, and other materials, including logos, brand identity, trademarks, taglines, product names, product photographs, menu descriptions, graphics, designs, videos, and other intellectual property, is the exclusive property of Asha Sweet Center or its licensors and is protected under applicable Indian intellectual property laws.</span></p>
<p><span style="font-weight: 400;">No part of this content may be copied, reproduced, modified, distributed, published, or used for any commercial purpose without prior written consent. Unauthorized use may result in legal action.</span></p>
<h2><strong>5. Customer Account</strong></h2>
<p><span style="font-weight: 400;">If you create an account, you are responsible for maintaining account confidentiality, protecting your password, keeping your information accurate, and all activities carried out under your account.</span></p>
<p><span style="font-weight: 400;">Asha Sweet Center reserves the right to suspend or terminate accounts found to be fraudulent or in violation of these Terms.</span></p>
<h2><strong>6. Hyperlocal Delivery Service</strong></h2>
<p><span style="font-weight: 400;">Our hyperlocal delivery service operates within selected serviceable areas across Bengaluru. Delivery availability depends on store operating hours, delivery radius, weather conditions, traffic conditions, local restrictions, and product availability.</span></p>
<p><span style="font-weight: 400;">Estimated delivery times are indicative only and may vary during weekends, festivals, public holidays, high-demand periods, or due to traffic and weather. Delays beyond our reasonable control shall not constitute grounds for compensation.</span></p>
<h2><strong>7. Fresh Food Policy</strong></h2>
<p><span style="font-weight: 400;">Since our products are freshly prepared every day:</span></p>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Availability may vary and certain products may sell out without notice.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Substitutions shall only be made after customer approval.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Customised products cannot always be modified once preparation has begun.</span></li>
</ul>
<h2><strong>8. Order Acceptance</strong></h2>
<p><span style="font-weight: 400;">Your order is considered accepted only after payment is successfully received, inventory verification is completed, and operational feasibility is confirmed.</span></p>
<p><span style="font-weight: 400;">We reserve the right to reject or cancel any order due to product unavailability, incorrect pricing, suspected fraudulent activity, service area limitations, operational constraints, or force majeure events.</span></p>
<h2><strong>9. Pricing</strong></h2>
<p><span style="font-weight: 400;">All prices are displayed in Indian Rupees (INR). Applicable GST and taxes shall be charged as per prevailing laws. Prices may change without prior notice. During promotional campaigns, only one offer may be applicable unless otherwise specified.</span></p>
<h2><strong>10. Product Availability</strong></h2>
<p><span style="font-weight: 400;">All products are subject to availability. Certain products are available only seasonally, during festivals, on pre-order, or in limited quantities.</span></p>
<p><span style="font-weight: 400;">Images shown are for representation purposes only. Actual products may slightly differ in appearance while maintaining the same quality and specifications.</span></p>
<h2><strong>11. Payment Methods</strong></h2>
<p><span style="font-weight: 400;">We accept UPI, Credit Cards, Debit Cards, Net Banking, and Digital Wallets. Payments are processed through secure payment gateways. Asha Sweet Center never stores complete card information.</span></p>
<h2><strong>12. Failed Transactions</strong></h2>
<p><span style="font-weight: 400;">In case of payment failure, please retry after confirming payment details. If your account has been debited without order confirmation, the amount is generally reversed by your bank within 5&ndash;7 working days. If not reversed, please contact our customer support with the transaction details.</span></p>
<h2><strong>13. Cancellation Policy</strong></h2>
<p><span style="font-weight: 400;">Orders once placed cannot be cancelled.</span></p>
<h2><strong>14. Changes to Orders</strong></h2>
<p><span style="font-weight: 400;">Orders once placed cannot be modified or changed.</span></p>
<h2><strong>15. Delivery Policy</strong></h2>
<p><span style="font-weight: 400;">Customers are responsible for providing the correct delivery address, accurate landmark, active contact number, and ensuring recipient availability.</span></p>
<p><span style="font-weight: 400;">If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone is unreachable, or repeated delivery attempts fail, the order shall be treated as completed and may not be eligible for refund.</span></p>
<h2><strong>16. Delivery Verification</strong></h2>
<p><span style="font-weight: 400;">For security purposes, our delivery partner may require OTP verification, recipient confirmation, signature, or a photograph of successful delivery.</span></p>
<h2><strong>17. Returns &amp; Refunds</strong></h2>
<p><span style="font-weight: 400;">Due to the perishable nature of our products, food items cannot be returned once delivered. Refunds or replacements shall only be considered in cases of wrong product delivered, damaged product, spoiled product, missing item, or duplicate payment.</span></p>
<p><span style="font-weight: 400;">Supporting photographs must be shared within 30 minutes of delivery along with the order ID. After verification, Asha Sweet Center may offer replacement, gift voucher, partial refund, or full refund (where applicable). Approved refunds are processed to the original payment method within 5&ndash;7 business days.</span></p>
<p><span style="font-weight: 400;">The final decision remains with Asha Sweet Center. No refunds or replacements will be provided for change of mind, incorrect details provided by the customer, failed delivery due to customer unavailability, improper storage after delivery, or complaints raised after 30 minutes of delivery.</span></p>
<h2><strong>18. Corporate Orders</strong></h2>
<p><span style="font-weight: 400;">For corporate gifting, festive hampers, events, weddings, and bulk purchases, advance payment may be required and production timelines shall be mutually agreed. Kindly contact our sales team at sales@ashasweetcenter.com.</span></p>
<h2><strong>19. Festival Orders</strong></h2>
<p><span style="font-weight: 400;">During festivals (including but not limited to Diwali, Raksha Bandhan, Ugadi, Ganesh Chaturthi, Eid, Christmas, and New Year), customers may experience longer delivery timelines, limited stock, order cut-off timings, and possible product substitutions (with prior approval). Early ordering is strongly recommended.</span></p>
<h2><strong>20. Promotional Offers</strong></h2>
<p><span style="font-weight: 400;">Promotional offers cannot be exchanged for cash, cannot be combined unless stated, are valid only during the specified period, and may be withdrawn at any time without prior notice.</span></p>
<h2><strong>21. Marketing Consent</strong></h2>
<p><span style="font-weight: 400;">By registering or placing an order, you consent to receive promotional communications from Asha Sweet Center via SMS, Email, WhatsApp, Push Notifications, and Phone Calls. You may opt out at any time.</span></p>
<h2><strong>22. Limitation of Liability</strong></h2>
<p><span style="font-weight: 400;">Asha Sweet Center shall not be liable for delays or failures caused by natural disasters, floods, heavy rainfall, strikes, traffic disruptions, internet outages, payment gateway failures, government restrictions, or events beyond our reasonable control. Our liability shall, in all circumstances, be limited to the value of the affected order.</span></p>
<h2><strong>23. Food Allergies</strong></h2>
<p><span style="font-weight: 400;">Our products may contain or come into contact with Milk, Nuts, Peanuts, Wheat, Gluten, Soy, and Sesame.</span></p>
<h2><strong>24. Privacy</strong></h2>
<p><span style="font-weight: 400;">Customer information collected during ordering is used solely for order processing, customer support, delivery, billing, and marketing (where consent has been provided). We do not sell customer information to third parties.</span></p>
<h2><strong>25. Governing Law</strong></h2>
<p><span style="font-weight: 400;">These Terms &amp; Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.</span></p>
<h2><strong>26. Contact Us</strong></h2>
<p><span style="font-weight: 400;">Asha Sweet Center</span></p>
<p><span style="font-weight: 400;">Bengaluru, Karnataka</span></p>
<p><span style="font-weight: 400;">Customer Care: +91 87925 28066</span></p>
<p><span style="font-weight: 400;">Email: sales@ashasweetcenter.com</span></p>
<p><span style="font-weight: 400;">Customer Support Hours: 10:00 AM &ndash; 6:00 PM (Monday to Saturday, except national holidays)</span></p>
<h2><strong>Hyperlocal Delivery Disclaimer</strong></h2>
<p><span style="font-weight: 400;">Asha Sweet Center partners with authorized hyperlocal delivery partners to ensure fresh and timely deliveries. Delivery timelines are estimates and may vary due to traffic, weather conditions, operational constraints, or high order volumes. While every effort is made to maintain product quality during transit, slight variations in product appearance may occur without affecting taste or quality.</span></p>
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Terms & Conditions

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<h1 class="main-page-title page-title h0 scroll-trigger animate--fade-in" style="font-size: 42px; font-weight: bold; line-height: 1.2; margin: 0 0 32px; color: #222;">Privacy Policy</h1>
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<p><span style="font-weight: 400;">At Asha Sweet Center, accessible from </span><a href="https://www.ashasweetcenter.com"><span style="font-weight: 400;">www.ashasweetcenter.com</span></a><span style="font-weight: 400;"> or </span><a href="https://quickorder.ashasweetcenter.com"><span style="font-weight: 400;">https://quickorder.ashasweetcenter.com</span></a><span style="font-weight: 400;"> , one of our main priorities is the privacy of our visitors.</span></p>
<p><span style="font-weight: 400;">This Privacy Policy explains the types of information we collect and how we use it.</span></p>
<p><span style="font-weight: 400;">This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to information shared or collected on the website. It does not apply to information collected offline or through other channels.</span></p>
<h2><strong>Consent</strong></h2>
<p><span style="font-weight: 400;">By using our website, you consent to this Privacy Policy and agree to its terms.</span></p>
<h2><strong>Information We Collect</strong></h2>
<p><span style="font-weight: 400;">The personal information you are asked to provide, and the reasons for requesting it, will be made clear at the point of collection. When you contact us directly, we may receive additional information such as your name, email address, phone number, message content, and any attachments.</span></p>
<p><span style="font-weight: 400;">When you register for an account, we may ask for your name, address, email address, and telephone number.</span></p>
<h2><strong>How We Use Your Information</strong></h2>
<p><span style="font-weight: 400;">We use the information we collect to:</span></p>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Provide, operate, and maintain our website and services</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Improve, personalise, and expand our offerings</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Understand and analyse how you use our website</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Communicate with you for customer service, order updates, and marketing (where consent is given)</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Send emails and promotional communications</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Prevent fraud</span></li>
</ul>
<h2><strong>Log Files</strong></h2>
<p><span style="font-weight: 400;">We follow a standard procedure of using log files. This includes collecting IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and number of clicks.</span></p>
<p><span style="font-weight: 400;">This information is not linked to personally identifiable information and is used for analysing trends, administering the site, and tracking user movement.</span></p>
<h2><strong>Cookies and Web Beacons</strong></h2>
<p><span style="font-weight: 400;">Some advertisers on our site may use cookies and web beacons. These technologies are used to measure advertising effectiveness and personalise content.</span></p>
<p><span style="font-weight: 400;">Asha Sweet Center has no access to or control over third-party cookies. You can disable cookies through your browser settings.</span></p>
<h2><strong>Third-Party Privacy Policies</strong></h2>
<p><span style="font-weight: 400;">Our Privacy Policy does not apply to other advertisers or websites. Please review the privacy policies of any third-party services you interact with.</span></p>
<h2><strong>Your Data Protection Rights</strong></h2>
<p><span style="font-weight: 400;">Depending on your location, you may have the following rights:</span></p>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Right to access your personal data</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Right to request correction of inaccurate data</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Right to request deletion of your data</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Right to restrict or object to processing</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Right to data portability</span></li>
</ul>
<p><span style="font-weight: 400;">To exercise any of these rights, please contact us. We will respond within the timeframe required by applicable law.</span></p>
<h2><strong>Children&rsquo;s Information</strong></h2>
<p><span style="font-weight: 400;">We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided such information, please contact us immediately so we can remove it.</span></p>
<h2><strong>Contact Us</strong></h2>
<p><span style="font-weight: 400;">For any questions about this Privacy Policy, please contact:</span></p>
<p><span style="font-weight: 400;">Email: sales@ashasweetcenter.com</span></p>
<p><span style="font-weight: 400;">Customer Care: +91 87925 28066</span></p>
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Privacy Policy

`Dhokla Chats` is a delectable Indian fusion snack, combining savory dhokla with tangy and spicy toppings.